AI solutions can deliver higher value and a better CX to your customers.
AI solutions can deliver higher value and a better CX to your customers.
AccedoServices
Solutions
AI Powered Contact Centers
Outbound
Predictive/ Progressive/ Power/ Preview/ Manual Dialing
Campaign and List Management
Local Number Options
Do Not Call Compliance
Web Callback
Inbound
ACD
Speech-enabled IVR
Visual IVR
CTI Screen Pop
Common Platform
Agent Scripting
Voicemail
Call Conferencing
Toll-Free Numbers
Administrative
Call Recording
Historical Recording
Real-Time Reporting
Cloud APIs
Data Import
- With a Cloud-based contact center service, agents can log in from anywhere — just need a laptop and Wi-Fi.
- Communicate with customers through the channel they prefer. Whether it’s Phone, Web, Chat, Email, video, or Social, our partner solutions have you covered.
- Our Omnichannel applications deliver better CX engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single, intuitive agent desktop.
- Omnichannel Routing ensures that every interaction is delivered to the right resource at the right time, every time.
- We provide everything you need to run an effective inbound, outbound, or blended contact center, including management applications such as real-time and historical reporting, recording, CRM integrations.