Nicaragua has a Pro-Business labor code that creates a flexible work environment
Accedo’s management structure and lean operations make us highly cost competitive
Nicaragua’s nearshore location aligned with Central Time Zone offers easy business interaction, reduced travel time and efficient use of your time resources
Our leadership team and founders have executive level management experience from Fortune 50 US companies, retail and corporate banking operations in the Central American Region
Construction of Accedo Park first Delivery Center begins
Accedo signs Business Alliance with 7-Inc.
Completion of Accedo Park and First Delivery Center
Phone Caption selects Accedo for On Line Transcription Services for the US Hearing Impaired
Large US Retailer Signs Contract for 70 ECommerce / Customer Care Agents
Large US Retailer Ramps to 250 FTEs
Center becomes PCI Certified
Fortune 100 US Retailer Signs Contract for 90 Customer Care Agents
Delivery Center Ramps to 500 Agents for Holiday Season
Fortune 100 Retailer adds Second Line of Business with 90 Credit Card Customer Care Agents
Fortune 100 Retailer adds Third Line of Business with Executive Responses Queue
Major Web Seeking Portal selects Accedo for Web Software Development Pilot
Delivery Center Ramps Down to 250 FTEs after successful Holiday Season
Retailer 1 Renews Contract and Doubles Head Count
Major Web Seeking Portal leaves Pilot and begins Accelerated Ramp
Retailer 1 plans ramp up of 250 additional Customer Care agents by November
Retailer 2 plans ramp up of 340 additional Customer Care agents by November
High value customer interaction services at cost savings
Near-shore location with
well-educated and motivated work force highly are closely attuned to
Experience in mapping and reengineering business processes enables successful transfer of client programs
We partner with our clients, and share outsourcing strategies and industry best practices
State-of-the-art technology and infrastructure platform
Supportive government offers easy business climate and flexible labor regulations.
Full compliance with U.S. regulations
We have capacity to meet your
immediate and long-term needs
We are experts in supplying ad-hoc workforce to meet your business seasonality and dynamics
We can roll out Pilot programs
Scalability means staffing up as well as down to serve your changing needs
Accedo Technologies started operations in Managua, Nicaragua, the largest country in Central America and a nation of poets and artists. The country's people are an even greater asset than its natural splendor.
Nicaragua was selected due to its vast pool of bilingual resources and highly educated workforce. Accent neutral, Spanish language and bilingual resources have also contributed to Nicaragua becoming the fastest growing, emerging near-shore BPO destination in the world.
In addition, vast coastlines, island paradises, laid back colonial towns, and consistently high safety ratings make Nicaragua the ideal destination for our clients to enjoy their visits accompanied by the peace of mind required to do business.