Why Accedo is Your Right Partner
A preferred nearshore supplier of bi-lingual customer interaction and technology services that delivers cost savings while providing high value customer experiences.
At Accedo we understand you have many choices when it comes to outsourcing. Accedo delivers value and real cost savings under the most experienced and seasoned team of managers in the Nearshore industry. Our bi-lingual, well-trained and highly motivated customer interaction employees make separate call centers for Spanish speaking customers unnecessary and, at the same time, are closely attuned to the American culture.
Our sophisticated technology center provides transformational ability to reengineer outsourced business in partnership with you and has the capacity to grow with you as your business grows. Accedo was founded in 2009 and gives you operational and technologic reliability in a stable and cost competitive environment with low attrition.
Business Process Consulting
An outstanding talent pool combined with our state of the art fully redundant technology, help us deliver high precision transitioning and unsurpassed quality of services.
Accedo will assist you with business re-engineering and business process streamlining, information technology and project management. Our consulting team is also ready to assist you in establishing your near-shore center if you decide to run your own operations.
Accedo team leaders have managed large scale projects for Fortune 500 companies and will provide support in deploying technology, adapting it to the local environment, or simply designing your in-country voice and data networks.
Our technical expertise in intelligent call routing (Cisco ICM, Genesys) and global and wide area networks is available to work with your IT organization in the planning and deployment of your near-shore IT infrastructure.
Our Cost Advantage
Move fixed costs to lower, variable cost and enable a high performance environment!
- Nicaragua and Colombia has a Pro-Business labor code that creates a flexible work environment
- Accedo’s management structure and lean operations make us highly cost competitive
- Nicaragua’s and Colombia’s nearshore locations are aligned with Central and Eastern Time Zone offers easy business interaction, reduced travel time and efficient use of your time resources
Our Competitive Strengths
We hire, train and retain great people.
- High value customer interaction services at cost savings
- Near-shore location with well-educated and highly motivated work force attuned to the American culture
- Experience in mapping and reengineering business processes enables successful transfer of client programs
- We partner with our clients, and share outsourcing strategies and industry best practices
- State-of-the-art technology and infrastructure platform
- Supportive government offers easy business climate and flexible labor laws
- Full compliance with U.S. regulations
We hire the best nearshore talent to deliver precision services at impressive cost savings
Our Business Model
Our business model is built around hight-end bilingual customer interaction and process oriented services, including:
Account management and analysis
Sales or Lending for small businesses
Audit and Adjustments
Billing and Collections
Balance sheet preperations
Level 1 / 2 OS, PC and Service Technologies
Telecomunication level 1 / 2
Telecomunication Relay Services (TRS)
Inbound Customer services
Reply Card Processing
Loyalty Program Servicing
Billing and Sales Through Chat
Online/Offline Customer service
Level 1 technical support
Social Media Management
Social Media Design
Art and Graphic design
Copywritting and Content Management
Web Site Optimization
Web Design and Maintenance
Class III Data Center with point-to-point and MPLS connections to the US
PCI and SSAE16 Certified
Compliant to ISO27002 and HIPAA
Our technology infrastructure is state-of-the-art and fully redundant. Data security standards and compliance are integrated in our operations. Our associates pride themselves by far exceeding our customer service levels while augmenting your customer service experience.
Our ability to scale quickly means your savings start sooner!
- We have capacity to meet your immediate and long-term needs
- We are experts in supplying ad-hoc workforce to meet your business seasonality and dynamics
- We can roll out Pilot programs very rapidly.
- Scalability means staffing up as well as down to serve your changing needs
Our capability to recruit and train quickly means your programs will be implemented in a short time:
"Recruiting for the clients that Accedo Techonologies hosts, gave us the opportunity to innovate, create and recreate the strategies to ensure the search and hiring of personnel that fits the ideal profile that our clients prefer. Associates that are highly committed to providing a good service that are capable and willing to represent the values the company and overall the culture that Accedo offers."
"The results of the hiring process for the 2015 period, represented a growth in the population of 28% in relation to 2014, and it signified for our Recruitment team the hiring of 61% of the population required in 2 months."
Our leadership team and founders have executive level management experience from Fortune 50 US companies, retail and corporate banking operations in the Central American Region
Roger A. Peña