“A preferred near shore supplier

of bi-lingual customer interaction and technology services that delivers cost savings while providing high value customer experiences”

OUR MISSION We hire the best nearshore talent to deliver precision services at impressive cost savings while continually adapting to your ever changing needs.

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Move fixed costs to lower, variable cost and enable a high performance environment!

Nicaragua - Accedo Technologies

Our Cost Advantage

Nicaragua has a Pro-Business labor code that creates a flexible work environment

Accedo’s management structure and lean operations make us highly cost competitive

Nicaragua’s nearshore location aligned with Central Time Zone offers easy business interaction, reduced travel time and efficient use of your time resources

Our Business Model

Our business model is built around bilingual customer interaction services, including:


  • B2B Sales and Marketing
  • Account Servicing
  • Help Desk Services
  • E-commerce Support
  • E-mail and Chat
  • Social Network Support
  • Graphic & Web Design
  • Data Center and Cloud Computing

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An outstanding talent pool combined with our state of the art fully redundant technology, help us deliver high precision transitioning and unsurpassed quality of services.

Accedo Green Team

Where we Are

Accedo is founded

Construction of Accedo Park first Delivery Center begins

Completion of Accedo Park and First Delivery Center

Phone Caption selects Accedo for On Line Transcription Services for the US Hearing Impaired

Center becomes PCI Certified

Fortune 100 Retailer adds Second Line of Business with 90 Credit Card Customer Care Agents

Fortune 100 Retailer adds Third Line of Business with Executive Responses Queue

Retailer 1 Renews Contract and Doubles Head Count

Accedo 2008 Accedo 2009 Accedo 2010 Accedo 2011 Accedo 2012 Accedo 2013

Accedo signs Business Alliance with [24]7-Inc.

Large US Retailer Signs Contract for 70 ECommerce / Customer Care Agents

Large US Retailer Ramps to 250 FTEs

Delivery Center Ramps to 500 Agents for Holiday Season

Fortune 100 US Retailer Signs Contract for 90 Customer Care Agents

Delivery Center Ramps Down to 250 FTEs after successful Holiday Season

Major Web Seeking Portal selects Accedo for Web Software Development Pilot

Major Web Seeking Portal leaves Pilot and begins Accelerated Ramp

We hire, train and retain great people.

Our Competitive Strengths

High value customer interaction services at cost savings

Near-shore location with
well-educated and motivated work force highly attuned to
U.S. culture

Experience in mapping and reengineering business processes enables successful transfer of client programs

We partner with our clients, and share outsourcing strategies and industry best practices

State-of-the-art technology and infrastructure platform

Supportive government offers easy business climate

Full compliance with U.S. regulations

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Our ability
to scale quickly
means your savings
start sooner!

Scalability

Our capability to recruit and train quickly means your programs will be implemented in a short time:

We have capacity to meet your
immediate and long-term needs

We are experts in supplying ad-hoc workforce to meet your business seasonality and dynamics

We can roll out Pilot programs
very rapidly.

Scalability means staffing up as well as down to serve your changing needs

About Nicaragua

Accedo Technologies started operations in Managua, Nicaragua, the largest country in Central America and a nation of poets and artists. The country's people are an even greater asset than its natural splendor.

Nicaragua was selected due to its vast pool of bilingual resources and highly educated workforce. Accent neutral, Spanish language and bilingual resources have also contributed to Nicaragua becoming the fastest growing, emerging near-shore BPO destination in the world.

In addition, vast coastlines, island paradises, laid back colonial towns, and consistently high safety ratings make Nicaragua the ideal destination for our clients to enjoy their visits accompanied by the peace of mind required to do business.

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